Brian Salazar · Websites, support and product
I help customers find you, get you, and buy from you.
Websites and SEO so people find you, on Google and in ChatGPT. Support that keeps them around. Custom software so your team stops doing by hand what a machine can do.
Remote, working with clients across Latin America and the US, in English or Spanish.
By the numbers
11
people on the support team I lead
5 yrs
working in the Shopify ecosystem
12
apps and stores: 5 apps I supported and 7 stores I launched
Services
Three ways we can work together
Pick the one that matches the problem you have today, not the tech. If none fits, reach out anyway.
01
Get found, get chosen
- Who it's for
- Local and service businesses that live or die by being found: auto shops, clinics, studios, stores.
- The problem
- You do great work, but when someone searches Google, checks Maps, or asks ChatGPT, your competitors show up instead.
- What's included
- A fast, clear website built for phones first
- Google Business Profile set up and optimized
- Local SEO so you show up when people nearby search for what you do
- AI visibility so ChatGPT, Perplexity and Google AI recommend you
- Simple tracking so you know where customers come from
- What to expect
- More people finding you, and more inquiries from people who already know what you offer.
02
Support that keeps customers
- Who it's for
- Apps, SaaS products and Shopify apps with users who write in every day.
- The problem
- Tickets are growing faster than your team, answers are inconsistent, and customers churn without telling you why.
- What's included
- An audit of your current support: volume, response times, contact reasons
- Clear processes and escalation paths between support and product
- A macro library with replies that sound like a person wrote them
- AI agents that handle the repetitive stuff and hand the hard cases to a human
- A program to turn happy customers into reviews
- What to expect
- Faster replies, fewer repeat tickets, and customer feedback that actually reaches your product team.
03
Product and automation
- Who it's for
- Founders and teams with an idea to validate or a process that eats up hours every week.
- The problem
- The idea has been sitting in a doc for months, or your team copies and pastes data between tools every single day.
- What's included
- Working prototypes to validate before you invest in a full build
- Web and mobile apps
- n8n automations that connect your tools
- AI workflows: summaries, classification, replies, data extraction
- What to expect
- Something you can actually use and test within weeks, not just a pretty mockup.
Work
Real projects, with results you can see
Full case studies: the problem, what I did, and what happened next. Several include a live prototype you can try.
6 projects
Get foundLiveLuxureClean Premium Detailing
Website, local SEO, Google Business Profile and AI visibility for a mobile car wash and detailing service in Guatire, Guarenas and Caracas, Venezuela.
Read case study
SupportProductLiveBulk Services for Cowlendar
A recurring support pain point, turned into a prototype the CTO approved for the roadmap.
Read case study
ProductShopify demo store
A real store the sales team has used in every demo since day one.
Read case study
ProductLingo Translate
Translate with your own API or a model on your machine. Your text never touches my servers.
Read case study
SupportProductLiveAvailability editor redesign
The debate moved from what it should look like to how to migrate merchants.
Read case study- Get found
SEO and AI visibility for Cowlendar and Big Digital Downloads
SEO, AEO and LLM visibility strategy for the Framer sites of two Shopify apps.
Read case study
How I work
I work in writing. It works in your favor.
You write when it suits you, and I reply with something concrete. Everything is documented, nobody loses an afternoon to meetings, and you always know where your project stands.
Tell me in writing
Fill out the form in about 5 minutes. If I need more, I'll ask over email or WhatsApp.
A proposal within 48 hours
You get a document with scope, price, timeline and what I need from you. No fine print.
Progress you can see
Every week you get something you can open and try: a link, a build, a screenshot. Not just "it's going well".
Handoff and support
Everything is documented and in your name.
Easier to talk it out? Send me a WhatsApp voice note. I'll listen and reply in writing.
Side projects
What I build when nobody's asking
My own products. I use them to learn, test ideas and solve problems I have myself.
Lingo Translate
An AI translator. Plug in your own API key or a local model, so your text never touches a third-party server.
Sahueso
Status: Paused
Tracks Amazon prices and deals, keeps the price history, and alerts or posts on its own when something is worth it.
BigBros
Status: Live
A mobile app with motivational content, built with React Native and live on Google Play.
ArreglaYa
A marketplace to find trusted technicians and home services in Venezuela, fast.
n8n automations
Status: Ongoing
Workflows that connect APIs, AI and internal tools. My favorite turns voice notes into clean, organized written summaries.
School attendance system
Status: Live
A web app to take attendance, view reports and send alerts to families. Built with Django and PostgreSQL.
About
Hi, I'm Brian.
Today I lead an 11-person support team at a Shopify app company with thousands of merchants, and I work with product to turn what customers say into real improvements.
That's where my approach comes from: first I figure out what the person on the other end needs, then I build. Sometimes that's a website, sometimes a support process, sometimes a prototype that ships in a week. I like writing clearly, delivering things you can actually test, and not disappearing once the invoice is paid.
- Remote
- English and Spanish
- Latin America and the US
FAQ
Questions I get a lot
How much does it cost?
A website with local SEO and Google Business starts at $250, and a working prototype at $250. For both, the proposal comes with a fixed price. Support work is billed hourly, starting at $8/hour.
What languages do you work in?
English and Spanish, for both communication and deliverables. If you need it, your site can launch in both.
What do you need from me?
Access to whatever you already have (domain, hosting, accounts), your logo if you have one, and someone who can answer my questions within a reasonable time. If you have none of that, we'll sort it out together.
Do we need to get on a call?
Not really. I prefer to work in writing, and when something needs explaining I send a short screen recording. That way you have everything saved and can review it whenever you like. If your project calls for a call, we can set one up.
What happens after handoff?
Everything is in your name: code, accounts and access. If you want me to stay on, I'll suggest a monthly plan.
Contact
Tell me about your project
I reply in writing within 24 hours.
If it's not something I can help with, I'll tell you, and point you to someone who can if I know them.
Prefer another channel?