Based in Lima, Peru
Brian Salazar
Head of Support at Penida.io.
Bridge between customers and product.
Building prototypes when feedback demands it.
What I do
Support Leadership
Leading an 11-person customer support team at Penida.io. Building processes, escalation paths, and the feedback loops that turn support into a product input.
Product Contribution
Direct work with the CEO and CTO on roadmap priorities. I synthesize customer feedback into feature proposals and validate them before they reach engineering.
Building
When a design or flow needs validation, I build functional prototypes. Shipped code that's been reviewed by engineering and turned into production features.
Selected work
Real problems I've owned end-to-end.
- Product Demo · Shopify2025
Shopify Demo Store
Built a complete Shopify demo store from scratch to showcase a new Penida.io app for sales and onboarding.
- Product Design · Prototype2026
Bulk Services — Cowlendar
Designed and prototyped a 5-step wizard to let merchants create multiple services at once, after identifying the pattern in months of support tickets.
- Product Design · Prototype2026
Availability Editor Redesign
Redesigned an existing availability editing flow after customer feedback pointed to consistent friction, and delivered a working prototype for engineering.
- Freelance · Product Built2025
School Attendance System
A local attendance tracking system I built, sold, and deployed for a private school in Lima — with reporting and tardiness alerts.
Side / Experiments
Smaller builds and things in progress.
- Ongoing
n8n Automations
A growing collection of n8n workflows — from simple triggers to multi-step integrations with APIs, AI, and internal tools. Featured workflow: an audio summarization pipeline that transforms voice recordings into structured written summaries.
- In developmentComing soon
HermanoMayor
A mobile app in React delivering targeted motivational content to a specific audience. Currently in active development — launching soon.
Let's talk.
Best for roles in Support Leadership, Product Operations, or anything at the intersection of customers and product in Shopify-ecosystem companies.